ISACA · 9 hours ago
Process Improvement & Operations Intern
US-IL-Schaumburg - Hybrid
Internship
Hybrid
InternISACA is a global leader in advancing trust in technology, empowering a community of over 185,000 members. The Process Improvement & Operations Intern will support the Customer Success Operations team with tasks such as data entry, analysis, and process improvement initiatives, while gaining hands-on experience and professional development opportunities.
Cloud ComputingCyber SecurityNon ProfitInformation TechnologyAssociationIT ManagementNetwork Security
Responsibilities
Support data entry, validation, and reporting/analysis relating to our cross-functional processes and process improvement initiative efforts, as well as other projects across Customer Success Operations
Ensure consistency by applying template formatting, tags & labels, permissions & rules, and other elements across cross-functional processes & process improvement initiative work
Leverage and enhance AI-related process improvement initiative projects
Support documentation workflow mapping exercises
Provide ad-hoc support to drive forward Customer Success Operations projects
Qualification
Required
Pursuing a bachelor's or master's degree, preferably in fields including or related to: Business Management or Operations, Project Management
Strong verbal communication
Organization & Time Management
Professionalism
Sense of urgency
Deep Curiosity and Inquisitiveness
Proactive – consistently thinking about the bigger picture and what comes next
Confidence in leadership or facilitation role
Team-first mentality & collaborative approach
Adaptable & Agile
Problem-Solving Skills
Keen attention to detail & due diligence
Critical Analysis - ability to identify the most important information, evaluate its relevance, ask clarifications, draw connections, and create a concise summary, both written and visual formats
Ability to work independently & self-govern productivity within projects & assignments
Preferred
experience using Atlassian (Confluence, Jira), SharePoint & other Microsoft-based tools (including Copilot), AI tools
Company
ISACA
ISACA Irish Chapter is an independent, non-profit, global association engaged in the development, adoption, and use of industrial knowledge.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Prusch
Chief Executive Officer
Simona Rollinson
Chief Operating Officer
Recent News
2026-02-04
2025-12-17
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