UNICEF · 7 hours ago
INTERNSHIP: 2 ICT Associates, Central Services Center (CSC), DFAM, NYHQ (In Person, Full time, 5 Months) - Requisition # 591041
New York, United States
Internship
Onsite
InternUNICEF is a global organization dedicated to improving the lives of disadvantaged children. They are seeking an ICT Associate Intern to support the New York CSC IT Help Desk, particularly in relation to the decommissioning of ICT equipment and customer support. The intern will gain hands-on experience in IT customer service and network infrastructure while working in a culturally diverse environment.
Telecom & CommunicationsEducationE-LearningInternet
Responsibilities
Assist with equipment installation, moves, relocations, additions, and inventory management, including asset decommissioning in line with Property Survey Board procedures
Provide daily maintenance and troubleshooting for IT hardware, end-user devices, and local area network infrastructure, particularly for staff relocation activities
Deliver Help Desk services by responding to requests via Service Gateway, email, phone, and walk-ins, ensuring accurate ticket logging and documentation
Escalate and follow up on incidents when required, in accordance with established procedures, until full resolution
Maintain accurate inventory of Network and Datacenter equipment
Collaborate closely with the local IT Network team, IT Help Desk staff, the Data Center Senior ICT Associate, and staff relocating from 633 Third Avenue to 3 UN Plaza
Qualification
Required
Letter of verification from the college or university that the intern is currently enrolled in an undergraduate school and has completed at least two years of full-time studies at a university or equivalent institution towards the completion of an undergraduate degree (if the candidate is 18 years old, this replaces the two-year bachelor's completion requirement); or, Graduate Degree Program (i.e., Master's, PhD). It should also state the expected graduation date. Recent graduates are allowed until 2 years after degree completion
Copy of their most recent official transcript showing excellent academic performance
Copy of Identification Card (ID)
One letter of signed recommendation on letterhead or from professional email address
Certification of health insurance covering the full internship period
Education: Bachelor's degree in Computer Science, Networking, or related ICT field
Language: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset
Operating systems: Windows 11
Networking: TCP/IP, LAN/WAN/WIFI
Microsoft Office suite: Ms Word, Ms Excel, Ms PowerPoint, Ms Teams, Ms SharePoint, Ms Authenticator
Excellent writing skills (in English)
UNICEF's Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it
Builds and maintains partnerships
Demonstrates self-awareness and ethical awareness
Drive to achieve results for impact
Innovates and embraces change
Manages ambiguity and complexity
Thinks and acts strategically
Works collaboratively with others
Benefits
Certification of health insurance covering the full internship period
Company
UNICEF
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights.
Founded in 2015
10001+ employees
H1B Sponsorship
UNICEF has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
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