American Cruise Lines · 5 hours ago
Information Systems Engineer
New Orleans, LA
Full-time
Onsite
Entry, Mid Level
2+ years expAmerican Cruise Lines is seeking an Information Systems Engineer to join their team in the New Orleans, LA area. This role ensures the continuous operation and support of critical shipboard technology systems, impacting safety, quality, and guest experience. Responsibilities include maintaining safety-related technologies, troubleshooting technical issues, and supporting shipboard operations-related technologies.
TravelSportsLeisureTourism
Responsibilities
Ensure full operation of safety-related technologies as per federal regulations
Perform repair, replacement, and maintenance of installed information systems
Manage and solve technical problems quickly, including troubleshooting outage requests
Install new equipment, configure wireless networking equipment, and implement network system improvements
Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics
Evaluate connectivity issues, equipment, software, and hardware for optimal performance
Consult with vendors and crew to ensure system functionality and optimization
Directly supervise contractors as assigned
Assist with the design, implementation, and support of new software and features
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors
Maximize guest satisfaction through swift resolution of technology issues
Support a wide array of shipboard operational technologies (see below)
Qualification
Required
2+ years as an Information Systems Technician
Proficiency in Windows operating systems, computer, and peripheral hardware and software
Strong customer service orientation and effective interaction with diverse end-users and technical staff
Detail-oriented with proven ability to independently resolve technology problems
Valid Driver's License
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position
Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily
Capable of sitting for long periods, standing, walking, crouching, and kneeling
Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices
Capable of lifting and installing technological equipment
Preferred
Familiarity with Ubiquiti systems and remote management systems preferred
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable
Benefits
Comprehensive benefits package: medical, dental, 401k matching, paid time off.
Company
American Cruise Lines
American Cruise Lines is a cruise company.
501-1000 employees
H1B Sponsorship
American Cruise Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageRecent News
2025-11-01
Company data provided by crunchbase