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Oracle · 8 hours ago

Product Support Snr Manager

Austin, TX, United States

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Oracle is a leading company in AI and cloud solutions, dedicated to empowering customers with data and technology. The Product Support Senior Manager is responsible for delivering post-sales support, managing customer relationships, and facilitating internal collaboration to meet departmental objectives.

Enterprise SoftwareSaaSBig DataSoftwareInformation TechnologyData GovernanceData Management

No H1B

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base

Resolve post-sales non-technical customer inquiries via phone and electronic means

Address technical questions regarding the use of and troubleshooting for Electronic Support Services

Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources

Qualification

DatabaseSQL Performance TuningTroubleshooting with AWR/ASH/ADDMHigh Availability with DataguardProgramming experience in SQLDatabase installUpgradeMigrationShell scriptingUnixLinux administrationDatabase Solution designingData Center AssessmentDatabase TransitionTransformationDatabase ConsolidationVirtualization

Required

Bachelor's degree in Computer Science, Engineering, or related technical field and 5 years of experience in the job offered or in a Product Support Snr Manager-related occupation. In lieu of a Bachelor's degree, employer will accept 2 years of work experience

Database and SQL Performance Tuning

Troubleshooting with AWR/ASH/ADDM, OEM, and SQLT

Programming experience in SQL

Database install, upgrade, and migration

High Availability experience with Dataguard, RAC, Grid Control, and RMAN

Designing, building, and Upgrading Oracle Managing Database High Available Systems

Shell scripting, Unix and Linux system administration, including TCP layer

Database Solution designing and Data Center Assessment

Database Transition and Transformation Solution Designing

Database Consolidation and Virtualization

Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment)

Preferred

BS (or technical equivalent) is preferred

Benefits

Flexible medical

Life insurance

Retirement options

Volunteer programs

Company

Oracle

Glassdoor3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

Funding

Current Stage

Public Company

Total Funding

$25.75B

Key Investors

HSBC,JPMorgan Chase & Co.Sequoia Capital

2025-09-24Post Ipo Debt· $18B

2025-02-03Post Ipo Debt· $7.75B

1986-03-12IPO

Leadership Team

Esteban Rubens

Healthcare Field CTO

Gerard Warrens

Field CTO, Business Strategy and Transformative Technologies

Recent News

PR Newswire

INVESTOR ALERT: Pomerantz Law Firm Reminds Investors with Losses on their Investment in Oracle Corporation of Class Action Lawsuit and Upcoming Deadlines - ORCL

2026-02-13

Small Business Trends

Oracle Champions AI Workforce Development with New Academy Courses

2026-02-13

Nextgov.com

Oracle books $88M Air Force Cloud One contract

2026-02-13

Company data provided by crunchbase