Ardent Eagle Solutions · 8 hours ago
IT Specialist II
Washington, D.C., DC, US
Full-time
Onsite
Mid Level
4+ years expArdent Eagle Solutions is a mission-focused government contracting firm providing professional, administrative, and technical support services to federal agencies. The IT Specialist II supports the implementation, operation, and maintenance of automated IT systems across supported organizations, working collaboratively with stakeholders to define requirements and troubleshoot complex technical issues.
Information TechnologyInformation ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage IT automated systems supporting implementation and operational activities
Collaborate with supported organizations to define system requirements and SLAs
Analyze and diagnose difficult hardware, software, systems, and workflow problems
Troubleshoot complex issues across applications, operating systems, and IT equipment
Develop or oversee development of technical work instructions in accordance with policies and approvals
Ensure solutions align with organizational standards and compliance requirements
Support documentation of system configurations and operational procedures
Coordinate with project leadership to resolve technical challenges
Monitor system performance and recommend enhancements or corrective actions
Report to a project leader or manager
Qualification
Required
More than four (4) years of experience in IT systems support or related field
Experience diagnosing and resolving complex technical and workflow issues
Familiarity with defining and managing service level agreements (SLAs)
Ability to analyze business processes and technical systems interactions
Strong analytical and troubleshooting skills
Ability to develop technical documentation and procedural guidance
Effective written and verbal communication skills
Bachelor's Degree (BS/BA) in Information Systems, Computer Science, or related field required; OR equivalent combination of education and relevant experience
Benefits
Medical/Dental/Vision Coverage
Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off
Company
Ardent Eagle Solutions
Ardent Eagle Solutions is an IT company specializing in providing IT & technical services to DoD, Intelligence Community & other Federal.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-06-27
Company data provided by crunchbase