ADC Management Solutions · 9 hours ago
Help Desk Specialist
Silver Spring, MD
Full-time
Onsite
Senior Level
6+ years expADC Management Solutions (ADC-MS) is a national workforce innovation firm specializing in building diverse, skilled talent pipelines and implementing solutions for government and commercial clients. The Help Desk Specialist will provide technical and customer support, troubleshoot issues, and assist with desktop maintenance to ensure seamless operations.
Human Resources
Responsibilities
Providing technical and customer support
Troubleshooting technical issues
Assisting with desktop computer maintenance
Offering help desk services to ensure seamless operations
Working closely with team members to address inquiries
Resolving problems efficiently
Maintaining high levels of support for users
Qualification
Required
6-10 Years of Proficiency in Technical Support, Help Desk Support, and Troubleshooting
Must coordinate with clients' Security and DC-NET teams to support requests and changes for firewalls and network routing
The candidate will apply best practices for cloud architecture and design to provide scalable, flexible and sustainable cloud deployments
This includes automated deployments through CI/CD pipelines and DevOps methodologies
Work with vendors independently to create architecture diagrams and complex multi cloud integration with various DC systems
Architected designs must be monitorable and be cost effective solutions and deployments
Company
ADC Management Solutions
ADC is a woman and minority-owned human capital outsourcing company providing consulting and administrative management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kodjo G Ahiake
Controller/CFO
M. Harrison Boyd
Vice President, Chief Operating Officer
Company data provided by crunchbase