Peraton · 7 hours ago
Tier 2 Deskside Support Technician
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
$66K/yr - $106K/yr
6+ years expPeraton is a next-generation national security company that drives missions of consequence. The Tier 2 Service Desk Technician provides advanced technical support to end users, focusing on deskside support, hardware troubleshooting, software assistance, and network problem resolution.
RoboticsInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide deskside support for PC hardware, peripherals, printers, and related equipment
Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications
Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues
Diagnose and resolve intermediate to advanced network connectivity problems
Handle and resolve incidents escalated from the Tier 1 Service Desk
Document troubleshooting steps, resolutions, and recommendations in the ticketing system
Collaborate with IT staff to identify recurring issues and recommend long-term solutions
Maintain a strong customer service focus while working directly with end users
Assist with hardware deployments, upgrades, and system imaging as needed
Qualification
Required
8+ years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD, 12 years with a HS diploma
Strong technical troubleshooting and problem-solving skills
Experience supporting Windows environments and Microsoft Office applications
Hands-on experience with PC hardware repair and peripheral device support
Familiarity with iOS devices (iPad/iPhone) and mobile device management basics
Excellent communication and customer service skill
Experience with network troubleshooting (LAN/WAN, TCP/IP, Wi-Fi)
Prior Tier 2 or advanced technical support experience
US Citizen with the Ability to obtain and maintain a Department of Energy (DOE) security clearance
Preferred
PC hardware certification such as CompTIA A+
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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