Rosendin · 2 hours ago
Junior IT Support Specialist
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years expRosendin is a leading employee-owned electrical contractor in the United States, committed to positively impacting communities. The Junior IT Support Specialist is responsible for providing Help Desk support to end users, troubleshooting issues, and maintaining equipment and inventory under close supervision.
Construction
Responsibilities
Provide end‐user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications
Utilize the trouble‐ticketing system to document work and facilitate communication with the clients
Effectively adapt to the needs of all Rosendin team members, including field personnel, office staff, and leaders at every level of management
Cover the Help Desk phone queue when needed
Escalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead
Image laptops and desktops via SCCM and Intune Autopilot
Setup mobile iOS devices
Maintain stockroom inventory
Order equipment and peripherals as needed
Prepare shipments using UPS online system
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing; other duties may be assigned based on the position’s role within the business unit
Qualification
Required
Excellent written and verbal communication skills
Experience Knowledge of documenting processes and procedures
Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs
Experience performing in a dynamic and fast‐paced team environment
Continuously develop technical skills by keeping up to date with new technologies and applying them to support team and organizational goals
Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person
Knowledge of Microsoft Windows and Microsoft 365 Office Suite
Experience working in a team with strong communication & customer service skills, with the ability to stay on task when working independently
Experience handling multiple tasks in a fast‐paced environment
Ability to adapt to changing requirements with a positive attitude
Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others
One or more years of IT experience required
Preferred
An Associate's Degree in Information Technology, Computer Information Science, or equivalent years of experience is preferred but not required
Knowledge and/or practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software
Knowledge of an enterprise ticketing system
Experience using discretion and sensitivity when handling confidential information
Knowledge of iOS devices
Benefits
ESOP – Employee Stock Ownership
401 K
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation
Company
Rosendin
Since 1919, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people.
10001+ employees
H1B Sponsorship
Rosendin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (10)
2023 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Mike Greenawalt
Chief Executive Officer
Tom Sorley
Retired CEO Rosendin
Recent News
Google Patent
2024-04-15
Google Patent
2024-04-15
2024-04-15
Company data provided by crunchbase