Bosch Home Comfort USA · 12 hours ago
Senior Inside Sales & Customer Service Representative – Diablo Tools
Kernersville, NC
Contract
Hybrid
Senior Level
5+ years expBosch Home Comfort USA is seeking a Senior Inside Sales & Customer Service Representative for Diablo Tools. This role involves maintaining and developing a multi-state territory, providing high-level customer service, and supporting sales initiatives to achieve customer satisfaction and company growth.
IndustrialManufacturing
No H1B
Responsibilities
Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-tasking, solution-focus inside environment
Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal
Review of day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers
Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls
Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values
Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.)
Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance
Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward
Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy
Qualification
Required
5 years of Inside Sales and/or Customer Service experience
A competitive, goal-driven attitude with strong communication skills
The ability to build trust and deliver solutions for customers
A desire to grow and take on increasing responsibility
Bachelor's degree required, or Associate's degree with a minimum of two (2) years of relevant experience
Successful experience working in a fast paced, dynamic environment under pressure while maintaining a positive 'calm, cool, & connected' attitude
Basic Product Knowledge, power tools and accessories
Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines
History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Basic knowledge of construction products and power tools is necessary
Benefits
Health, dental, and vision plans
Health savings accounts (HSA)
Flexible spending accounts
401(K) retirement plan with an generous employer match
Wellness programs
Life insurance
Short- and long-term disability insurance
Paid time off
Parental leave
Adoption assistance
Reimbursement of education expenses
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
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