Volta Labs, Inc. · 6 hours ago
Field Service Engineer
Boston, MA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $125K/yrVolta Labs is a Boston-based, venture-backed biotech startup revolutionizing the future of genomics with their flagship product, Callisto. They are seeking a Field Service Engineer to support the North American Callisto fleet, focusing on customer success and instrument reliability while collaborating with various teams to improve service and system performance.
BiotechnologyCyber SecurityLife ScienceBiometricsGenetics
Responsibilities
Own customer success and instrument reliability across the North American Callisto fleet
Lead instrument installations, qualifications (IQ/OQ/PQ), and assist customer training
Serve as the technical lead during service events, troubleshooting complex electromechanical systems in the field
Monitor fleet health and drive structured root cause analysis
Perform preventative maintenance and corrective repairs
Improve service documentation, OQ/PQ processes, and field playbooks
Develop tools, scripts, and dashboards to support field execution and fleet visibility
Contribute to improving instrument test coverage and qualification workflows at HQ
Feed field learnings directly back into Engineering and Manufacturing
Qualification
Required
Background in Mechanical, Electrical, Systems Engineering, or related field
Strong hands-on troubleshooting ability across electromechanical systems
Experience supporting complex hardware in customer-facing environments (or strong hands-on systems background for early-career candidates)
Comfortable working in Linux environments and using basic scripting tools
Clear communicator with strong documentation habits
Independent, ownership-driven mindset
Willingness and ability to travel approximately 50% of the time
Preferred
Experience with life sciences instrumentation or high-reliability systems is a plus
Excited to operate at the intersection of field execution and system reliability
Benefits
Robust Equity Program, to build future wealth through stock options with high growth potential
Comprehensive Healthcare Coverage, including Medical, Dental, & Vision
HSA with monthly company contribution, & FSA
Sponsored Commuter Benefit Plans
Access to Our 401K Plan, to save for your future
12 Weeks of Paid Parental Leave
Paid Time Off, because we understand the importance of time off for rest and adventure
11 Paid Holidays
Twice Weekly Company Lunches, office snacks, beverages, & treats
Monthly Team Happy Hours and regular team outings!
Company
Volta Labs, Inc.
Volta Labs is a genomics applications company that has developed a cutting-edge digital fluidics platform to maximize performance and scalability of sample preparation in genomics while providing unparalleled consistency.
Founded in 2018
11-50 employees
H1B Sponsorship
Volta Labs, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (2)
2021 (3)
Funding
Current Stage
Early StageTotal Funding
$32.68MKey Investors
Maverick Ventures
2024-01-12Series Unknown· $12.68M
2022-03-08Series A· $20M
2019-03-22Seed
Recent News
Soma Capital
2026-02-11
Company data provided by crunchbase