Washington Corporations · 14 hours ago
IT Service Desk Technician
Butte, MT
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expWashington Corporations is a diverse enterprise that provides support to various industries including railroad and shipbuilding. The IT Service Desk Technician role focuses on empowering employees and customers with technology tools, providing direct support, and ensuring alignment with IT policies.
Transportation
Responsibilities
Front line phone support for end users
Computer hardware, software (location specific or global) and peripherals
Resolution of desktop or laptop related incidents, service requests, and connectivity issues
Identifies opportunities to support employee & business success with IT solutions
Serves as an IT tools coach & an internal technology solution advocate to enable business solutions and productivity
Manages incidents/service requests as per service desk procedures
Ensures tickets are updated always until issues are resolved to ensure end user resolutions & SLA compliance
Manage user accounts in multiple systems (Active Directory, Exchange, O365, others)
Creates/maintains documentation
Knowledge of TCP/IP networking and performs diagnostics and troubleshooting
Qualification
Required
Solid technical & problem-solving skills
Ability to listen to understand, foster trust with strong interpersonal and communication skills
Ability to translate business needs into written technical service and support documentation
Problem solving expertise with a proven track record of identifying and simplifying technical issues
Ability to support a core schedule of Monday thru Friday 7 to 4 with flexibility to support travel & occasional after-hours support
Front line phone support for end users
Computer hardware, software (location specific or global) and peripherals
Resolution of desktop or laptop related incidents, service requests, and connectivity issues
Identifies opportunities to support employee & business success with IT solutions
Serves as an IT tools coach & an internal technology solution advocate to enable business solutions and productivity
Manages incidents/service requests as per service desk procedures
Ensures tickets are updated always until issues are resolved to ensure end user resolutions & SLA compliance
Manage user accounts in multiple systems (Active Directory, Exchange, O365, others)
Creates/maintains documentation
Knowledge of TCP/IP networking and performs diagnostics and troubleshooting
Preferred
Familiar with ITIL framework and customer service principles would be highly regarded
Deliver responsive and proactive activities according to ensure customer engagement and loyalty
Experience successfully working in a distributed workforce environment
Education: Associates Degree
Certifications: HDI, ITIL, Microsoft Certifications
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance
Company
Washington Corporations
The Washington Companies are a vibrant group of individual and independently operated companies in which Montana businessman Dennis R.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis R. Washington
Founder
Company data provided by crunchbase