Finalsite · 10 hours ago
Director of Client Education & Training
United States
Full-time
Remote
Lead/Staff, Director/Executive
$110K/yr - $150K/yr
5+ years expFinalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students and engage families. The Director of Client Education & Training is responsible for overseeing the operations of the Client Education and Training team, working cross-functionally to address customer educational needs and content development.
Telecom & CommunicationsEducationEdTechInternet
No H1B
U.S. Citizen Only
Responsibilities
Own the readiness of the client as measured by course completion rates, product adoption rates, knowledge check scores, training CSAT scores and post implementation adoption rates
Develop strategies to scale the team to meet the demands of a growing client base
Oversee staff utilization, recruitment, interviewing, hiring, and onboarding efforts
Develop strong ties with product management and partner with them to stay abreast of product roadmap changes that will impact the training curriculum roadmap
Lead Finalsite’s training services strategies, curriculum and roadmap, including
Client onboarding
On-demand training services
Customer certification and continuing education
Onsite training @ client locations
Training events - Finalsite University
Conceptualize, implement, and maintain education and training infrastructure & LMS
Collaborate with Support to ensure knowledge base content is up-to-date and effective
Work across departments to ensure that cross-departmental functions are optimal
Provide coaching, guidance, and career development for the internal PS teams
Qualification
Required
Experience with websites built via Content Management Systems (“CMS”) like Wordpress, Squarespace, Wix, Weebly, Joomla, etc
Experience with Learning Management Systems (“LMS”) like Thought Industries, SkillJar, Docebo, etc
Experience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products
5+ years of experience leading education/training teams up to 12 team members
Proven experience in leading, developing and delivering client education programs, preferably within a SaaS company or technology-driven environment
Bachelor's degree preferred, or commensurate experience
Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite
Preferred
Bachelor's degree preferred, or commensurate experience
Company
Finalsite
Finalsite provides content management, mass notifications and enrollment management systems globally to K-12 schools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-01Acquired
2014-11-21Debt Financing
2012-06-28Private Equity
Leadership Team
Serg Hospodarets
Senior Vice President of Global Engineering
Recent News
2024-05-16
Company data provided by crunchbase