University of Michigan Health-Sparrow · 7 hours ago
UMH-Health Partners Operations Intern
Lansing, MI
Internship
Onsite
InternUniversity of Michigan Health-Sparrow is seeking a Health Partners Operations Intern for a dynamic, project-based role designed for undergraduate students. The intern will gain hands-on exposure to healthcare operations and business analytics while supporting initiatives that improve performance and drive organizational transformation.
Hospital & Health Care
Responsibilities
Participate in project workstreams tied to operational performance, access, patient experience, quality, and/or efficiency
Support implementation plans and follow-up actions to drive progress against targets
Contribute to development of standard work and operational tools
Collect, validate, and organize operational data from internal systems and stakeholders
Build and maintain dashboards, trackers, or scorecard reporting (Excel, Power BI)
Identify trends, gaps, and opportunities using data-driven insights
Support communication planning, stakeholder engagement, and adoption strategies for operational changes
Develop materials to support rollouts (FAQs, one-pagers, quick reference guides)
Help gather feedback and document lessons learned to improve future implementation
Partner with leaders, clinic teams, and operational stakeholders across departments
Attend project meetings, document action items, and support follow-ups
Demonstrate professionalism and strong relationship-building in a matrix environment
Support project scheduling, meeting preparation, and documentation
Maintain project plans, shared folders, and organized deliverables (Teams/SharePoint)
Prepare summaries and progress updates for leaders
Conduct research and benchmarking on best practices and comparable health systems
Assist with process mapping and workflow reviews (current state/future state)
Participate in observational learning (ex: Gemba walks, clinic workflow observations)
As the main deliverable of the internship, the intern will complete a Capstone Project in partnership with operational leadership. The project will involve identifying an opportunity for improvement and developing a formal proposal with data-driven recommendations and an implementation plan. Project focus areas may include process improvement, workflow efficiency, service delivery enhancements, or strengthening cross-team collaboration. The intern will present the final proposal to senior leaders, including the Chief Administrative Officer (CAO), Director of Administrative Services, and Market Directors of Operations, with additional stakeholders included as appropriate
Qualification
Required
Candidate must be within 1–2 years of graduation from a Bachelor's or Master's program
Current Junior or Senior undergraduate (or graduate student) pursuing a degree in: Healthcare Administration, Business Administration, Analytics / Data Analytics, Public Health, Operations Management or a related field
Strong written and verbal communication skills
Strong organizational skills with high attention to detail
Ability to work independently and manage multiple priorities
Strong time management skills and ability to meet deadlines
High level of professionalism and comfort working with leaders and teams
Data-driven mindset with strong analytical thinking
Initiative, curiosity, and willingness to learn
Strong problem-solving ability
Collaboration and relationship management skills
Ability to translate data and findings into clear, actionable insights
Preferred
Previous internship, part-time work, volunteer experience, or academic project experience in business operations, healthcare, analytics, HR, or a related area preferred
Experience working in a team-based environment, supporting projects, and meeting deadlines
Company
University of Michigan Health-Sparrow
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year.
Founded in 1896
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase