Clayton · 10 hours ago
Senior Insights Strategist III
Maryville, TN
Full-time
Onsite
Mid, Senior Level
$87K/yr - $109K/yr
3+ years expClayton is a leading single-family, values-driven home builder dedicated to attainable housing and sustainable practices. The Sr. Insights Strategist will leverage customer data to provide actionable insights for retail Home Centers and leadership teams, while also enhancing Team Member engagement through integrated listening programs.
Real Estate
Responsibilities
Direct research team backlog, active projects, and work responsibilities including design, analysis, and reporting
Establish research priorities and timelines for insights group
Customer Experience (CX) improvement projects and materials based on resources gathered from multiple sources including surveys, social media, interviews, forums, secondary data, etc
Assist on Team Member Experience (TMX) research and improvement projects
Design and direct qualitative and quantitative research and experiments at Retail Home Centers
Assist with the management of the design, distribution, and analysis of internal Team Member surveys
Partner with business stakeholders to understand research needs and direct outside research vendors/consultants and internal research teams on projects
Perform ad hoc requests into business insights leveraging VoC data and customer centric view
Translate business questions into exploratory research projects that paint a holistic picture of the customer experience
Oversee creation and delivery of standardized reporting of CX and TMX insights that help the business stop unhelpful activities, prioritize improvement projects, and measure impact
Will be expected to speak as an authority on Voice of the Customer measurements, insights, and vision in discussion with leadership teams in strategic conversations
Will be expected to advise on TMX measurements and insights in preparation for strategic conversations
Lead customer advocacy initiatives and production of actionable and strategic business practice plans in cooperation with training resources, using insights informed by research data and analysis
Participate in cross-functional partnerships with other Retail and shared service departments to gauge Team Member sentiment towards new initiatives and derive holistic, actionable business recommendations
Support Enterprise platform integration efforts, e.g. surveys, to expand customer centric analysis
Other responsibilities as assigned
Qualification
Required
Bachelors Required, Masters Preferred
3-5 years in analytics
Deep understanding of common CX and TMX metrics, and systems (NPS, CES, CSAT, etc.)
Experience conducting and managing survey distribution
Experience in cross-functional, matrix organizations and proven success to impact and influence stakeholders across the business
Experience leading ongoing CX studies, developing compelling stories, and championing insights throughout the organization to inspire action
Four to five years of data analysis experience (quantitative and qualitative methods preferred)
Strong ability to manage, lead, and convince through relationship and influence
Strong analytical skills
Creative problem solver
Can run analyses using diverse sources of information and deliver comprehensive, balanced & impactful analysis to business leaders
Preferred
Experience using Qualtrics preferred
Benefits
Flexibility to create their own health, dental, and vision benefits package
Competitive 401K programs including investment options and company matching for full and part time team members after one year
Paid parental leave
Employee Assistance Programs
Paid time off
Paid holidays
Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program
Holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs
Home Centers are closed on Sundays
Company
Clayton
Founded in 1956, Clayton is committed to opening doors to a better life through homeownership.
10001+ employees
H1B Sponsorship
Clayton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (5)
2022 (1)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Acquired
Leadership Team
Colt Davis
Chief Operating Officer, Home Building Group
Brooke Henry
Executive Assistant To Chief Information Officer
Recent News
2025-12-19
Company data provided by crunchbase