Terraformation · 7 hours ago
IT Support Technician
United States
Full-time
Remote
Entry Level
$70K/yr - $90K/yr
2+ years expTerraformation is dedicated to reversing climate change by restoring native forests worldwide. The IT Support Technician will provide technical solutions and support to internal teams, ensuring effective processes and technology for employees across various time zones.
SustainabilityAgricultureAgTechEnvironmental ConsultingFarming
Responsibilities
Answer incoming support requests regarding software, services, hardware, or networking issues promptly
Manages and tracks the ticketing system, ensuring all employees are updated on support requests
Documents processes, solutions, or problems in a way that helps the Information Technology team scale solutions for the company
Notifies direct leadership regarding recurring issues or patterns of problems in the environment; tries to find solutions to systemic issues, and presents their solutions to the team for implementation
Escalates issues to the appropriate team member when necessary
Maintains the confidentiality and privacy of employee and company-sensitive data
Performs assigned tasks promptly with accuracy, efficiency, and empathy
Qualification
Required
High school degree or equivalent required, or a combination of education and experience that provides equivalent knowledge and expertise
At least 2 years of experience providing IT support to an organization
Excellent written and verbal communication skills
Experience providing technical support and solutions to customers
Ability to think critically about problems and solve them independently
Knowledge of IT systems
Excellent time management skills
Preferred
Experience managing IT systems: Google Workspace, Google Docs Suite, Microsoft Azure AD & Office 365, AWS, Cloud storage solutions (Google Drive, Dropbox, Google Cloud Platform, AWS/S3), Single Sign On and Identity Management, Email & Chat services administration
Customer Service training or certification
Company
Terraformation
Terraformation wants to solve climate change.
51-200 employees
H1B Sponsorship
Terraformation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$44.33MKey Investors
U.S. Department of AgricultureMax Altman,Sam Altman
2024-10-29Grant· $4.18M
2023-10-23Series Unknown· $0.15M
2021-09-14Equity Crowdfunding· $5M
Leadership Team
Jad Daley
President
Recent News
terraformation.com
2025-11-15
Company data provided by crunchbase