Redwood Credit Union · 8 hours ago
IT Specialist I
Napa, California
Full-time
Onsite
Entry Level
$29/hr - $39/hr
1+ years expRedwood Credit Union is seeking an IT Specialist I, an entry-level technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. The role involves providing first-tier support for desktop applications and equipment, telephones, and end-user rights management while delivering superior customer service that meets RCU's service standards.
Finance
No H1B
Responsibilities
Follow department operations run books for daily operational functions and desktop environment
Maintain service log of information systems error logs and maintenance calls
Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory
Document all calls and requests in the IT support ticketing system
Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing
Complete add, move and/or user change requests in the network and core systems
Provide help-desk phone support to team members of the Redwood Group
Distribute reports to management
Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail
Notify management of work affecting incidents in a timely manner
Document all new processes and any undocumented process in department Wiki
Provide end-user support and troubleshooting of computer and printer problems
Respond to incidents and support requests per incident management procedures
Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries
Provide exceptional service to all Members, volunteers, internal team members, and service providers
Keep inventory of supplies and licensing, document and provide management with requests for new purchases
Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies
Support tablet and mobile devices through RCU’s mobile device management solution
Uphold established department service standards
Create, delete, and modify all existing and new users daily for Symitar and Windows
Maintain log of user ID’s including deletions, additions and changes
Setup and maintain user security for the Redwood Group
Support computer patch distribution and software updates
Organize data room and surrounding areas and ensure OSHA standards
Maintain technical proficiencies to support current and planned hardware and software computing needs
Qualification
Required
Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software
Ability to troubleshoot computer related problems
Ability to interact and communicate with outside vendors
Ability to communicate effectively both verbally and in writing
Ability to work in a fast-paced environment
Ability to employ problem solving techniques while being detailed oriented
Ability to establish and maintain effective working relationships with a diverse group of people
Ability to work on a rotating schedule which will include working on Saturdays as assigned
Ability to travel 30% of the time
A combination of education and experience equivalent to an associate degree with a preferred minimum of one year experience with computing in an enterprise environment
Preferred
Credit Union experience or experience in a closely related field a plus
Benefits
Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
Company
Redwood Credit Union
Redwood Credit Union is a banking establishment that assists customers in achieving financial well being.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Kreitzer
VP Mortgage Lending
Jeff Street
Vice President of Product and Service Innovation
Recent News
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