Amazon · 7 hours ago
Tech Solutions Mgr, ATP, Amazon Technologies Portfolio, Reliability Engineering
New York, New York, USA
Full-time
Onsite
Mid, Senior Level
$151K/yr - $204K/yr
3+ years expAmazon is a leading technology company, and they are seeking a Tech Solutions Manager for their Amazon Technologies Portfolio. This role involves supporting customer success management for Amazon Robotics systems and collaborating with various teams to improve equipment performance and lifecycle management.
RetailArtificial Intelligence (AI)E-CommerceLogisticsDeliveryFoundational AI
Responsibilities
Support customer success management for ATP's Amazon Robotics systems portfolio, partnering with Field RME teams to improve equipment performance, availability, and quality
Contribute to the SME Development program across ATP's technology portfolio, supporting certified Subject Matter Expert communities and developing training content
Support lifecycle management of customer transformation programs for AR systems, contributing to TCPA reduction, MTBF improvements, and MTTR improvements through directed maintenance programs and chronic issue analysis
Partner with Controls Engineering and Global Reporting and Standards to support consistent OEE, MTBF, and MTTR metrics for AR technologies
Develop effective communications and present to Managers and Senior Managers, clearly articulating technical challenges and potential solutions
Apply acceleration frameworks to drive adoption progress across customer accounts
Share CSM best practices and learn to mentor others on the team
Qualification
Required
3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience in customer-facing roles
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience leading disciplined technical problem-solving in the reliability engineering space, using structured methodologies including 8D, 5-Why, Fishbone, FMEA, and RCCA
Preferred
Experience with Amazon Robotics systems (Drive Units, AR Floor/Fiducials, ARSAW/ARSTOW, TASRS systems including ARGOS, TCC 3.0, Sparrow, Vulcan) or similar automated material handling systems
Experience with reliability engineering methodologies and directed maintenance approaches (Failure Mode and Effects Analysis, Root Cause Corrective Action, iAlert, Usage Based Maintenance, Condition Based Monitoring)
Familiarity with TCPA (Total Cost Per Asset), OEE (Overall Equipment Effectiveness), MTBF (Mean Time Between Failures), and MTTR (Mean Time To Repair) metrics and their application to maintenance optimization
Ability to cover complex initiatives from scoping requirements through launch and continuous improvement, demonstrating ownership throughout the full lifecycle
Benefits
Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-13
thepeninsulaqatar.com
2026-02-13
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