CBRE · 13 hours ago
Senior Client Care Director
New York, NY
Full-time
Onsite
Lead/StaffCBRE is the world’s leading commercial real estate services and investment firm, dedicated to serving a select group of top institutional clients. The Senior Client Care Director will manage strategic coverage for high-profile institutional investors, develop client relationships, and drive cross-selling opportunities across CBRE’s services.
FinanceReal EstateCommercialFinancial ServicesProperty Development
Responsibilities
Serve as the primary relationship lead for a defined portfolio of institutional investor clients, owning end-to-end coverage and engagement strategy
Develop and execute strategic client coverage plans that deepen relationships, identify cross-selling opportunities, and promote CBRE’s integrated service offerings
Act as an enterprise executive, representing CBRE in senior-level client meetings, industry events, and internal leadership forums
Collaborate closely with internal business lines—including capital markets, leasing, property management, valuation, consulting, and operations teams—to deliver coordinated, client-specific solutions across geographies
Monitor market trends, client priorities, and competitive dynamics to provide proactive insights and strategic recommendations
Foster trusted, long-term client relationships through exceptional communication, anticipation of client needs, and delivery of measurable value
Contribute to the broader platform by sharing best practices and supporting enterprise-wide initiatives
Provide formal supervision to team members, including performance management, coaching, development, recruiting, and hiring
Coordinate and manage daily team operations, including workload planning, task assignment, deadline management, and cross-training
Partner with Regional Group Presidents and senior leadership to execute enterprise strategic initiatives
Drive market share growth across core services while maintaining and extending CBRE’s competitive advantage
Ensure business operations are efficient, scalable, and cost-effective
Lead by example, modeling behaviors aligned with CBRE’s RISE values and influencing stakeholders across the organization
Identify and resolve complex, multi-dimensional operational and organizational challenges through thoughtful analysis and collaboration
Qualification
Required
Significant experience in senior, client-facing roles—ideally within investment banking, corporate banking, or management consulting
Adept at operating within a large institutional coverage model
Ability to develop a deep understanding of client objectives and orchestrate cross-functional teams to meet complex, multi-dimensional client needs
Experience managing the strategic, day-to-day coverage of high-profile institutional investors
Ability to drive cross-selling opportunities across CBRE's full platform
Experience representing the firm at the highest levels of client engagement
Ability to develop and execute strategic client coverage plans that deepen relationships, identify cross-selling opportunities, and promote CBRE's integrated service offerings
Experience collaborating closely with internal business lines—including capital markets, leasing, property management, valuation, consulting, and operations teams
Ability to monitor market trends, client priorities, and competitive dynamics to provide proactive insights and strategic recommendations
Exceptional communication skills and ability to foster trusted, long-term client relationships
Experience providing formal supervision to team members, including performance management, coaching, development, recruiting, and hiring
Ability to coordinate and manage daily team operations, including workload planning, task assignment, deadline management, and cross-training
Experience partnering with Regional Group Presidents and senior leadership to execute enterprise strategic initiatives
Ability to drive market share growth across core services while maintaining and extending CBRE's competitive advantage
Experience ensuring business operations are efficient, scalable, and cost-effective
Ability to lead by example, modeling behaviors aligned with CBRE's RISE values and influencing stakeholders across the organization
Experience identifying and resolving complex, multi-dimensional operational and organizational challenges through thoughtful analysis and collaboration
Company
CBRE
Operating across every dimension of commercial real estate, CBRE sees more so you can do more.
Founded in 1906
10001+ employees
H1B Sponsorship
CBRE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (206)
2023 (155)
2022 (175)
2021 (168)
2020 (111)
Funding
Current Stage
Public CompanyTotal Funding
$3.8BKey Investors
Athene Capital
2025-11-05Post Ipo Debt· $750M
2025-04-29Post Ipo Debt· $1.1B
2024-02-20Post Ipo Debt· $500M
Leadership Team
Robert Bernard
Chief Sustainability Officer, SVP Client Sustainability Solutions
Bradley Wilner
Executive Vice President
Recent News
2026-02-12
2026-02-12
The Real Deal
2026-01-07
Company data provided by crunchbase