Tekgence Inc · 8 hours ago
Voice / VoIP Engineer
Gahanna, OH
Contract
Onsite
Mid Level
3+ years expTekgence Inc is seeking a Voice / VoIP Engineer to manage and configure VoIP systems. The role involves working with Cisco Unified Call Manager and Microsoft Teams, performing user migrations, and ensuring effective telephony solutions.
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Hiring Manager
Priyanshu vyas
Responsibilities
Configure and enable Teams Phone System, policies, calling plans, and number assignments
Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing
Perform user cutovers from Cisco to Teams in coordinated migration waves
Configure Teams call queues, auto attendants, voicemail, and routing policies
Migrate and validate analog and specialty lines (gateways/intercom/paging)
Coordinate with carriers for number porting and PSTN transitions
Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration
Update routing tables, dial peers, E911 configurations, and failover paths
Support coexistence scenarios during phased migration
Provide L2/L3 troubleshooting during pilot and mass migration phases
Identify issues in SBC routing, Teams policy conflicts, or device registration failures
Handle escalations related to call quality, dropped calls, and network dependencies
Create detailed SOPs, migration runbooks, rollback plans, and user guides
Qualification
Required
Strong experience with Voice / VoIP management tools and processes
Strong knowledge and experience with Cisco Unified Call Manager
Good knowledge and experience with SBC technologies (Oracle)
Strong understanding of call recording systems (Nice)
Strong E911 experience
Good knowledge and familiarity with Cisco UCS
Good experience with general networking technologies
Strong understanding with Microsoft Teams Calling
3+ years of experience managing large call manager telephony environments
Verbal and written communication
Handling VIP users
Excellent interpersonal skill
Company
Tekgence Inc
We accelerate business transformation by solving complex technology, business and talent challenges.
1001-5000 employees
H1B Sponsorship
Tekgence Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (30)
2022 (44)
2021 (32)
2020 (48)
Funding
Current Stage
Late StageCompany data provided by crunchbase