Sira Consulting, an Inc 5000 company · 13 hours ago
Technical Support Specialist
Cranbury, NJ
Contract
Onsite
Mid LevelSira Consulting is an Inc 5000 company seeking a Regional Technical Analyst (RTA) to coordinate the delivery of IT Services and project management. The RTA will ensure proper computer operations and provide advanced technical support to end users.
EducationDigital MediaAppsContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
Qualification
Required
Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management (min 30%)
Valid state driver's license
The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers
The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks
This includes receiving, prioritizing, documenting and actively resolving escalated help requests
Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level
Core Technology: Windows 10 and Windows 11, SCCM/Autopilot, Microsoft 365 Suite, Jabber, Citrix, Network wireless and wired, HP laptops, docking stations
Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products
Provides advanced, hands-on technical support as escalated from Service Desk
Communicates and escalates incidents and requests
Logs and tracks incidents and requests; reviews incident and requests
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology
Mentors and/or collaborates with other Technical Analysts and other members of GTS
Participates in facility-based IT project planning and budgeting, as needed
Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
Adheres to and supports GTS standards, policies and procedures
Performs other duties as assigned
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase