Minnetronix Medical · 11 hours ago
Senior Customer Support Representative
1265 Grey Fox Rd, Arden Hills, MN 55112, USA
Full-time
Onsite
Senior Level
$60K/yr - $68K/yr
5+ years expForj Medical is a company that collaborates with over 100 medical device companies to bring life-enhancing technologies to market. As a Senior Customer Support Representative, you will manage high-level escalations and intricate problem-solving to enhance the client experience and foster brand loyalty.
Medical DeviceHealthcareManufacturingHealth CareProduct Design
Responsibilities
Act as a point of contact for special requests from multiple key accounts, delivering personalized support to maintain a strong and positive relationship
Create new customer account in ERP system
Entering customer purchase orders accurately into ERP system
Confirming customer orders by sending order acknowledgements in a timely manner via email
Work with Supply Chain team to maintain up to date information on customer orders
Track sales order changes and communicate changes to the customer in a timely manner
Collaborate with cross-functional teams to address customer needs and concerns, advocating for the customer within the organization
Handle escalated customer inquiries and complaints, demonstrating superior problem-solving skills and a commitment to customer satisfaction
Provide customer resolution on customer requests and action items that involve other internal functional areas
Support Sales and other internal departments as needed
Create and send detailed customer quotes ensuring information is accurate
Contribute to a positive and collaborative team environment, fostering a culture of continuous learning and development
Other duties may be assigned
Qualification
Required
4-year degree in a related field or equivalent work experience
Minimal five (5) years of experience with Customer Support experience
Excellent written and verbal communication skills, with the ability to effectively communicate with customers and colleagues through emails, ensuring clarity, professionalism, and prompt resolution of inquiries or concerns
Excellent problem-solving skills, with the ability to handle multiple complex inquiries or issues calmly, positively, and efficiently
Must be able to work independently as well as on a team and understand and implement correct problem-solving actions
Knowledge of Epicor, Internet software; Microsoft Spreadsheet software, Microsoft Word Processing software, Salesforce, and Microsoft Word Processing software
Must be authorized to work in the United States
Benefits
Health
Dental
Vision
401K plans
Time off programs
Annual bonus program
Company
Minnetronix Medical
Minnetronix Medical develops, manufactures, and commercializes medical device technologies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Altaris Capital Partners
2025-10-08Acquired
2021-02-03Private Equity
2016-01-26Series Unknown· $20M
Leadership Team
Jonathan Pierce
VP, Corporate Affairs
Stan Crossett
VP Manufacturing
Recent News
2025-12-13
2025-10-10
Company data provided by crunchbase