Randstad Digital Americas · 11 hours ago
Jr. Systems Administrator
Nashville, TN
Full-time
Hybrid
Entry Level
$21.66/hr - $26.41/hr
8+ years expRandstad Digital Americas is seeking a Jr. Systems Administrator for a mostly onsite position in the Metrocenter area of Nashville. This role involves resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Information Technology & Services
Responsibilities
Ensure the completion of all routine Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days
Ensure all communication with the requestor is noted within ServiceNow
Ensure the completion of all assigned configuration requests for Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and Application Manager until the change is completed
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log. Store any supporting documentation in the assigned location within the SharePoint site
Qualification
Required
Master's OR Bachelor's with 3 years relevant experience OR HS Diploma with 8 years relevant experience
Experience working with platforms such as Zendesk and ServiceNow for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase