Net2Source (N2S) · 13 hours ago
System Support Specialist
Indianapolis, IN
Contract
Onsite
Entry, Mid Level
$35/hr - $41.85/hr
1+ years expNet2Source Inc. is an award-winning total workforce solutions company recognized for its rapid growth and commitment to providing staffing solutions. The System Support Analyst will manage service operations that support digital health software and data systems, focusing on CAPA management, validation documentation, access governance, change control, and service performance reporting.
Human ResourcesLogisticsInformation TechnologyB2BDelivery
Hiring Manager
Prateek Pampattiwar
Responsibilities
Monitor and complete CAPA (Corrective and Preventive Action) items
Perform access management and periodic access reviews
Coordinate account secret rotations
Maintain and update validation documentation to align with regulatory and quality standards
Provide operational support across service workflows
Initiate, create, and manage change requests for system updates and improvements
Generate and analyze usage and change metrics to support service performance reporting
Use Jira and ServiceNow to manage service tasks, track CAPA progress, and coordinate change requests
Collaborate with internal teams to support compliance, security, and continuous improvement initiatives
Ensure service-related issues are captured and resolved in a timely manner
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
1–3 years of relevant experience
Experience in service management within regulated or enterprise environments
Familiarity with CAPA processes, access control, and change management
Knowledge of validation documentation practices and audit requirements
Proficiency with Jira or similar task management tools
Strong analytical skills with experience in metric reporting
Excellent communication and coordination abilities
Ability to work independently and collaborate across technical and operational teams
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase