Compass Pointe Consulting · 8 hours ago
Desktop Support Technician
Rockville, Maryland, United States
Full-time
Onsite
Mid Level
$25/hr - $30/hr
3+ years expCompass Pointe Consulting is a technology company seeking a Desktop Support Technician to provide Tier 2 support to users. The role involves troubleshooting and resolving issues related to hardware, operating systems, and standard applications, as well as managing equipment provisioning and documentation of incidents.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows 10, 11, and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Has advanced technical skills and knowledge of the technical environment regarding applications, operating systems, machine configurations, and networked devices
Experience troubleshooting and resolving core services (file, email, print, web, portal and network)
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Qualification
Required
Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment; MacOS experience is highly desired
ITSM ticketing system experience required; ServiceNow experience is preferred
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date
Preferred
Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements
Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are highly desired
Benefits
Medical
Dental
Vision
Basic Life
Short-Term Disability
Accident
Term Life
Whole Life
401k
Company
Compass Pointe Consulting
Compass Pointe Consulting specializes in IT, staffing, finance, and accounting services and solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Milton
CEO and Founder
Company data provided by crunchbase