Everise · 13 hours ago
IT Desktop Specialist
Orlando, FL
Full-time
Onsite
Entry Level
$23/hr - $26/hr
1+ years expEverise is a global experience company dedicated to elevating customer experiences for people around the world. They are seeking an IT Desktop Specialist to provide first- and second-level technical support across hardware, software, and network systems, ensuring seamless IT operations and an exceptional user experience.
Artificial Intelligence (AI)Customer ServiceInternet of ThingsTechnical Support
Responsibilities
Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues
Administer and support Windows-based applications and operating systems
Manage Microsoft Active Directory (user account creation, permissions, policies, file/print shares)
Support Microsoft Exchange and remote access technologies
Perform desktop imaging, system patching, and endpoint management
Troubleshoot Microsoft networking components (DNS, DHCP, WINS)
Provide basic support for Cisco routing and switching environments
Address user tickets and provide timely resolution through remote or onsite troubleshooting
Guide users through installations of applications and peripherals
Document technical issues and resolutions in ticketing systems
Escalate complex issues to higher-level support teams when necessary
Follow up with users to ensure issue resolution and satisfaction
Assist in creating technical documentation and user manuals
Provide 24x7 on-call production support as required
Qualification
Required
1–2 years of experience as a Desktop Support Technician, Technical Support Engineer, or similar role
Bachelor's degree in Computer Science or related field (or equivalent combination of education and experience)
Hands-on experience with Windows OS environments
Working knowledge of Microsoft Office applications and computer peripherals (printers, scanners, etc.)
Basic understanding of network security practices and antivirus programs
Experience with remote troubleshooting tools
Strong problem-solving and multitasking skills
Customer-focused mindset with excellent communication skills
Ability to manage multiple tasks in a fast-paced environment
Professional communication and presentation skills
Preferred
CompTIA A+
MCSE or other Microsoft certifications
Benefits
Medical coverage
Dental
Vision
Disability
401k
Paid time off
Company
Everise
Everise is a business process outsourcing and technology company offering customer service solutions for high-growth companies.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Warburg Pincus
2023-10-03Private Equity
2020-12-08Acquired
Leadership Team
Akshat Saxena
AI Strategy/Chief AI Architect
Recent News
2025-08-13
Company data provided by crunchbase