Lockwood™ · 9 hours ago
Operations Support Analyst
Stamford, CT (Hybrid)
Full-time
Hybrid
Mid Level
3+ years expLockwood is a healthcare services platform that offers a comprehensive suite of capabilities in the life sciences landscape. The Operations Support Analyst role involves supporting day-to-day business applications, operational processes, and system configurations, while assisting with troubleshooting, documentation, and training materials.
HealthcareAdvertisingMarketingHealth Care
Responsibilities
Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI
Perform routine updates and follow documented procedures to maintain system health
Monitor and report issues to senior team members
Help maintain a log of minor requests and enhancements
Support user access requests, permissions updates, and simple role adjustments
Follow governance procedures and contribute to ongoing documentation
Assist in creating and updating training materials such as decks, guides, and SOPs
Help coordinate training logistics and follow-up actions
Provide Level 1 support for basic user questions and configuration-related issues
Document issues and resolutions in support systems
Escalate complex issues to IT or vendor support as appropriate
Participate in basic testing of new features or system changes
Assist in developing simple prototypes, mockups, and test cases to support system enhancements
Qualification
Required
A Bachelor's Degree is required
3–5 years of professional experience in operations support or systems administration
Strong analytical and problem‑solving skills, with high attention to detail
Ability to learn new software quickly and adapt to changing tools
Clear and concise written and verbal communication skills
Customer‑service mindset with a focus on supporting end users
Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms
Understanding of relational data concepts and basic data structures
Comfort working with SaaS vendor support teams
Experience creating documentation or training materials
Exposure to data modeling, reporting, QA, or testing
Experience supporting operations, process improvement, or systems administration
Company
Lockwood™
Lockwood™ is a full-service medical communications agency dedicated to delivering strategic, scientifically rigorous, and impactful solutions across the healthcare landscape.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-09-24Acquired
Leadership Team
Matthew Schecter
Founder & Chief Executive Officer
Alan Banner
President & COO
Recent News
2025-11-14
Company data provided by crunchbase