Shepard · 8 hours ago
Customer Experience Specialist
Las Vegas, NV
Full-time
Hybrid
Mid Level
3+ years expShepard is focused on enhancing the customer journey and is seeking a Customer Experience Specialist to support this mission. The role involves executing customer experience initiatives, managing projects, and collaborating with various departments to improve customer satisfaction and engagement.
LifestyleEvent ManagementEvents
Responsibilities
Execute customer experience initiatives that improve organizer and exhibitor satisfaction and loyalty
Manage CX-related projects, including surveys, feedback programs, and communication plans
Support the development and rollout of standardized processes and resources for customer-facing teams
Collaborate with internal departments (Sales, Exhibitor Services, Operations, and Business Solutions) to ensure alignment and consistency in service delivery
Monitor and report on CX KPIs, providing actionable insights and recommendations
Assist in the implementation of digital tools and platforms (e.g., Marketing Cloud) to enhance customer engagement
Coordinate content and communication for customer experience programs, ensuring clarity and responsiveness
Serve as a point of contact for cross-functional teams on CX-related initiatives
Identify opportunities for continuous improvement based on customer feedback and data analysis
Qualification
Required
3+ years of experience in customer service, marketing operations, or a related role
Strong project management and organizational skills with the ability to manage multiple priorities
Excellent communication skills, both written and verbal
Ability to collaborate effectively across departments and influence without direct authority
Analytical mindset with experience in interpreting data and applying insights to improve processes
Familiarity with customer experience principles and tools; experience with survey platforms and CRM systems preferred
Bachelor's degree in Marketing, Business, Communications, or related field
Benefits
Medical
Dental
Vision
Life and Disability Insurance
401 (k)
Company
Shepard
Shepard is a nationwide event production company with a rich legacy dating back to 1905.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Bird
Chief Executive Officer
Ty Meeks, CPA
Chief Financial Officer
Recent News
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