Warner Bros. Discovery · 10 hours ago
Application Support Manager - Keystone
Burbank, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $167K/yr
3+ years expWarner Bros. Discovery is a leading media and entertainment company known for its iconic content and beloved brands. They are seeking an Application Support Manager for KeystoneMAX to oversee the operational, technical, and strategic aspects of the platform, ensuring its successful performance and user adoption across various brands.
PublishingDigital MediaMedia and EntertainmentAdvertisingBroadcastingDigital EntertainmentFilm ProductionNews
Responsibilities
Lead the support function for KeystoneMAX and related workflow tools, overseeing Tier 1 staff
Act as a primary point of escalation for complex or high-visibility issues involving productions, executives, or vendors
Ensure consistent, high-quality support through process documentation, training, and continuous improvement
Oversee user access controls including MFA/Okta permissions, account configuration, and vendor onboarding
Develop and implement issue reporting and tracking system for all users
Coordinate with product, business, and engineering partners to ensure features, fixes, and enhancements are delivered on time
Manage 3rd-party contractors, and internal analysts/testers as needed
Support rollout of new KeystoneMAX workflows, integrations, and technology implementations
Coordinate with team members to research and document business processes, use cases, current/future states, and detailed requirements
Document workflows using diagrams, flowcharts, wireframes, and mockups
Conduct support response analyses for new features across users, systems, and departments
Coordinate with product, development, and build teams to develop and execute User Acceptance Test (UAT) plans for new releases
Run user training sessions, onboarding workflows, and documentation updates
Track post-deployment adoption and system performance; recommend follow-up actions
Ensure successful system implementation and high user adoption globally
Coordinate technical specification signoffs, and roadmap planning materials
Participate in stakeholder meetings across brands and report status to Product Management
Develop performance and usage analyses of KeystoneMAX workflows
Track adoption, stability, and operational performance post-deployment
Identify recurring issues or bottlenecks requiring workflow or feature updates
Produce executive-level summaries, visualizations, and status reports
Qualification
Required
3-5 years of experience in a similar role within media or entertainment
Expertise in requirements gathering: user stories, use cases, and functional specifications
Strong background in workflow modeling and process re-engineering
Experience building business cases, ROI analyses, and prioritizing strategic scope
Familiarity with media workflows (ingest, QC, localization, delivery)
Understanding of AWS or hybrid cloud environments
Knowledge of Agile and Waterfall methodologies
Experience with tools such as Telestream, Colorfront, Amberfin, RadiantGrid, Resolve, Adobe Premiere
Proficiency in Microsoft Office, including Excel, PowerPoint, Project, and Visio
Knowledge of the international television business
Passion for media technology and studio operations
Familiarity with content supply chain or editorial workflows
Excellent communication skills across executive, technical, and vendor audiences
Strong customer service orientation
Ability to manage multiple priorities and deadlines
Strong analytical and critical thinking abilities
Ability to work independently with minimal guidance
Ability to prepare presentation-quality documentation
Highly organized with strong attention to detail
Ability to maintain confidentiality
Comfortable working in iterative, fast-changing environments
Willingness to support users across global time zones when needed
Benefits
Health insurance coverage
An employee wellness program
Life and disability insurance
A retirement savings plan
Paid holidays and sick time
Vacation
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.7BKey Investors
AncoraJP Morgan
2026-02-11Post Ipo Equity· $200M
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
The Business Journal
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Company data provided by crunchbase