City of Fort Worth · 11 hours ago
IT Technical Support Analyst I
Fort Worth, TX
Full-time
Hybrid
Entry Level
$28.62/hr - $35.78/hr
1+ years expThe City of Fort Worth is one of the fastest growing large cities in the U.S. and is seeking an IT Technical Support Analyst I for their IT Solutions’ Asset Management Division. This role focuses on overseeing software and hardware assets, ensuring compliance with licensing agreements, and collaborating with various teams to maintain accurate software records.
GovernmentConsultingProfessional ServicesBusiness Development
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain accurate records of all software assets including licenses, warranties and service agreements
Monitor, track, and record software licenses and deployments to ensure compliance with licensing agreements and identify any shortages or overages
Communicate and collaborate with cross functional teams & vendors
Process requests through IT Solutions current ticketing tool
Maintain software and hardware catalog and process documentation
Assist with various team projects and tasks
Data entry into the Asset Management System
Troubleshoot basic software concerns
Qualification
Required
High school diploma/GED
One (1) year of responsible computer related experience
Minimum of one (1) certification specific to the Technical Support division
Valid Driver's License
Candidate selected for hire must pass a CJIS background check
Preferred
Working knowledge of ITSM/ITAM concepts and practices
Proficiency in Microsoft Office 365 Products
Deep knowledge of various software licensing models (per device, user, core, subscription, etc.) for major publishers like Microsoft and Adobe
Deep knowledge of computer related hardware and its components
CompTIA A+ Certification, or ITIL Foundation Certifications, or Certified Software Asset Management (CSAM)
Some college work preferred
Benefits
11 Paid Holidays
Medical
Dental
Vision
Paid Time Off
Pension Plan
Professional Development Opportunities
Company
City of Fort Worth
City of Fort Worth is the local Government authority.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Courtney August
Human Resources Business Partner
Garry Brandenburg
Chief Safety Officer, Transportation & Public Works / City of Fort Worth, TX
Recent News
2026-02-06
2025-11-09
2025-10-19
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