Gulfstream Aerospace · 7 hours ago
Technical Information Specialist
Savannah, GA
Full-time
Onsite
Mid Level
4+ years expGulfstream Aerospace is a leading company in the aviation industry, known for designing and manufacturing advanced business jet aircraft. They are seeking a Technical Information Specialist responsible for developing technical bulletins and supporting the workflow process to ensure accurate and timely delivery of technical documents for Gulfstream aircraft systems.
AerospaceManufacturingAutomotiveInformation Technology
No H1B
Responsibilities
Develop technical bulletin content by interpreting engineering drawings and data
Conduct reviews and analyze technical documents to gain a thorough understanding of how complex systems operate and how they are to be integrated into technical documentation to provide the end user with the level of data to support the change or update of the aircraft system
Consult with internal, external customers and Engineering groups to create/revise technical documents to support the department/corporate operating priorities
Provide input to management on new processes or technology for integration into the Technical Bulletin business model
Assist in developing solutions for overcoming the technology/technical issues introduced by outside suppliers for incorporation into existing manuals
Work with management, other departments, and team members in the development of specific project data
Liaison with all engineering groups and teams (SBMT, CBMT, SPMT and PCMT) to obtain the necessary approval for technical information prior to its release to customers
Participate with Technical Information team to ensure all internal department workflows and business processes are followed for issues relating to producing, sharing and delivering technical data
Support Customer forums such as: Customer Advisory Board, Operators Conference, NBAA, RQAAT, PSBs and Studio G events, as required
Actively engage in CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives
Through the use of Lean methodology, identify & implement improvements to internal processes that will improve group efficiency and effectiveness
Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer
Conceive, develop, test, and evaluate new ways to improve the technical support effort
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in aviation maintenance, eng technology or related curriculum or equivalent combination of education and experience to successfully perform the essential functions of the job
An A&P license and 4 years of related aircraft experience in addition to the 4 years combined experience may offset the degree
4 years related aircraft maintenance and operations experience is required
Advanced knowledge of all aircraft systems methodology
Strong understanding of computer applications including the use of standard computer word processing programs
Ability to read and interpret blueprint and Engineering drawings and data
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system
This job requires one to be able to read, write, speak, and understand the English language
Preferred
Experience on Gulfstream aircraft mechanical systems and experience using Catia / Smart Team a plus
Company
Gulfstream Aerospace
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-05-18Acquired
Leadership Team
Amy Ariano
Vice President, Chief Human Resource Officer
Allen Parker
PC ODA Manager
Recent News
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