Cognizant · 9 hours ago
Technical Writer
Palo Alto, CA
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expCognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. The Technical Writer will help create clear, concise, and comprehensive documentation, while managing and maintaining various Knowledge bases.
IndustrialConsultingSoftwareInformation TechnologyIndustrial AutomationSoftware Engineering
No H1B
Responsibilities
Write, publish, and maintain high-quality help content for online and print publishing. This includes written, video, and graphical content (diagrams, flow charts, and logos)
Manage the production and publishing of documentation
Collaborate with Engineers, Product Managers, Field Technicians, and Repair Technicians
Identify user needs, use cases, and metrics to focus priorities
Audit existing documentation against current processes and make revisions appropriately
Assist with capturing knowledge, ideas, decisions, and documenting information in a user friendly manner
Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ensure our users have access to accurate, up-to-date information. This includes organizing content, implementing search engine optimization (SEO) strategies, and optimizing user experience
Documentation Creation and Maintenance: Create, update, and maintain a variety of technical documentation, including help center articles, spec sheets, assembly manuals, and other materials. Ensure all documentation is accurate, user-friendly, and aligned with company standards
Collaboration with Cross-functional Teams: Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices
Continuous Improvement: Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness. Implement best practices and standards to ensure consistency and quality across all documentation
Translation and Localization: Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance. Coordinate with translation vendors and review translated materials to maintain quality and consistency
Qualification
Required
3-4 years of experience of technical writing and documentation
At least a high school diploma or equivalent is required
Must be technology savvy
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the Global business
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving
Preferred
Bachelor's is preferred
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
thefastmode.com
2026-02-11
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