Ardent Eagle Solutions · 11 hours ago
Help Desk Specialist
Washington, D.C., DC, US
Full-time
Onsite
Entry Level
2+ years expArdent Eagle Solutions is a mission-focused government contracting firm providing professional, administrative, and technical support services to federal agencies. The Help Desk Specialist provides front-line technical support to end users across a range of IT systems and applications, ensuring timely resolution of service requests while maintaining high standards of customer service and technical accuracy.
Information TechnologyInformation ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide phone, email, web-based, remote, and in-person technical support to end users
Troubleshoot issues related to e-mail systems, directory services, desktop operating systems, enterprise applications, and contract-supported systems
Diagnose and resolve hardware and software issues across PC and Mac environments
Support troubleshooting of peripheral devices, including printers and related equipment
Log, track, and update service requests using established ticketing systems
Escalate unresolved or complex issues to senior technical staff as appropriate
Provide guidance to users on system functionality, standard applications, and IT best practices
Maintain accurate documentation of incidents, resolutions, and service activity
Ensure compliance with established IT security policies and operational procedures
Support onboarding of users by assisting with system access and configuration as required
Participate in knowledge base updates and documentation of recurring technical issues
Qualification
Required
Approximately two (2) years of experience in IT support, help desk operations, or a related technical field
Experience providing user support for desktop operating systems, enterprise applications, and e-mail systems
Experience troubleshooting hardware and software issues in PC and Mac environments
Familiarity with IT service management and ticketing systems
Strong problem-solving and analytical skills
Ability to communicate technical information clearly to non-technical users
Experience working in a fast-paced, customer-service-oriented environment
Ability to handle multiple service requests while maintaining attention to detail
Associate's Degree (AS/AA) in Information Technology, Computer Science, or a related field required; OR equivalent combination of education and relevant experience
Preferred
Related industry certifications preferred (e.g., CompTIA A+, Network+, or equivalent)
Benefits
Medical/Dental/Vision Coverage
Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off
Company
Ardent Eagle Solutions
Ardent Eagle Solutions is an IT company specializing in providing IT & technical services to DoD, Intelligence Community & other Federal.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-06-27
Company data provided by crunchbase