Floor & Decor · 4 hours ago
Store Operational Support Program Manager
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expFloor & Decor is transforming spaces and careers across the country. As a Store Operational Support Program Manager, you will lead initiatives to streamline in-store routines and enhance the associate and customer experience while ensuring effective project management and governance.
RetailHome ServicesHome DecorHome Improvement
Responsibilities
Leading cross-functional store-impacting initiatives that simplify routines
Owning governance for store tasking and projects—clarifying priorities, timelines, and accountability before they ever reach the field
Building project plans, communication strategies, status reports, and scorecards that keep leaders aligned and informed
Facilitating working sessions that drive clarity, resolve competing priorities, and move decisions forward
Translating data and voice-of-the-customer insights into practical recommendations that improve productivity and expense control
Partnering with Field Leadership, IT, PMO, Internal Communications, and SSC teams to ensure initiatives are not just launched—but adopted successfully in stores
Qualification
Required
3–5 years of experience in retail operations, process management, or a related field, with a strong understanding of field realities
A structured project management mindset—comfortable with governance, prioritization frameworks, and PMO processes
The ability to see both the big picture and the operational detail, identifying root causes rather than surface symptoms
Confidence presenting to senior leadership and facilitating cross-functional workshops where priorities may compete
Analytical strength and quantitative comfort, paired with strong written and verbal communication skills
Familiarity with Agile principles and proficiency in MS Project, Excel, Word, and PowerPoint
Preferred
PMI certification
Benefits
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Company
Floor & Decor
Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-26IPO
2010-11-29Acquired
Leadership Team
Bryan Langley
Executive Vice President and Chief Financial Officer
John Adamson
SVP and Chief Information Officer
Recent News
2026-02-02
2026-01-22
2025-12-26
Company data provided by crunchbase