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i3 Verticals · 12 hours ago

Software Support Analyst II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

i3 Verticals is a company that provides proprietary software applications for government system implementations. The Software Support Analyst II will be responsible for delivering front-line technical support to clients, troubleshooting application issues, and maintaining effective relationships with team members and clients.

EducationGovernmentFinancePaymentsHealth InsuranceFinancial ServicesTransaction Processing

H1B Sponsor Likely

Responsibilities

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients

Build and maintain effective relationships with team members, management, in-house software developers and clients

Identify, troubleshoot and resolve application issues

Communicate and escalate issues that cannot be resolved to the appropriate team member(s)

Document all reported issues and task details; analyze gathered data

Deploy and provide training on software applications to new clients and new versions to current clients

Qualification

Technical supportTroubleshooting skillsCustomer service skillsVerbal communicationWritten communicationWorkload prioritizationTeam collaboration

Required

High school diploma or equivalent

Two (2) years related experience

Must have a proficient understanding of computer and technical concepts

Must have strong troubleshooting skills

Must have strong verbal and written communication skills

Ability to prioritize workload and manage multiple responsibilities effectively

Preferred

Associate's degree or higher from a college or university is preferred

Company

i3 Verticals

i3 Verticals offers software solutions for Healthcare, Education , Government and Merchant Solutions.

Founded in 2012

Nashville, Tennessee, USA

1001-5000 employees

http://www.i3verticals.com/

H1B Sponsorship

i3 Verticals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

Funding

Current Stage

Public Company

Total Funding

$30.81M

2018-06-20IPO

2017-11-15Series Unknown· $0.2M

2017-08-14Series Unknown· $14M

Leadership Team

Geoff Smith

CFO

Chad Fenner

Chief Product & AI Officer

Recent News

Business Wire

i3 Verticals to Participate in February and March 2026 Investor Conferences

2026-02-12

Morningstar.com

i3 Verticals Reports Fourth Quarter and Full Fiscal Year 2025 Financial Results

2025-11-19

The Motley Fool

Why i3 Verticals Stock Dropped Today

2025-11-19

Company data provided by crunchbase