Searchability® · 10 hours ago
IT Deskside Support Technician (Level 2)
New York, United States
Contract
Onsite
Mid Level
3+ years expSearchability® is a leading global organization seeking an experienced Level 2 IT Deskside Support Technician to join their on-site operations team. The role involves providing hands-on technical support, resolving complex issues, and ensuring high-quality service delivery to business users.
SoftwareHuman ResourcesInformation TechnologyRecruitingSoftware Engineering
Hiring Manager
Greg Wade
Responsibilities
Provide Level 2 support for incidents escalated from first‑line teams
Manage, document, and track requests within ticketing systems
Troubleshoot complex or recurring technical issues
Support hardware break/fix activities and oversee device lifecycle for starters and leavers
Prepare and maintain reports using Excel or similar tools
Monitor systems, update portals, and meet KPIs/SLAs
Support remote sessions and assist on‑site with third‑level teams when required
Create and maintain SOPs and technical documentation
Identify process gaps and contribute to service improvement
Ensure confidentiality and compliance when accessing user systems
Support internal reporting and administrative tasks
Travel to additional sites when necessary
Qualification
Required
Degree in IT or equivalent professional experience
Minimum three years' experience supporting PCs, laptops, peripherals, and telecom equipment
Strong skills in Microsoft operating systems (installation, configuration, support)
Solid experience with hardware servicing and repairs
Working knowledge of Active Directory and domain networking
Experience in IT Managed Services and ticketing systems
Excellent written and verbal English, plus fluency in the local language
Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
Professional communication skills and strong customer‑facing presence
High attention to detail, strong organisation, and accuracy
Ability to support, guide, and train colleagues when needed
Calm under pressure with a solution‑focused mindset
Strong customer‑service approach
Preferred
Experience supporting Apple/Mac environments, especially executive‑level users
Company
Searchability®
Founded in 2012, Searchability set out to disrupt the traditional recruitment market and do things a little differently to help UK companies attract the very best tech talent.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-04-10
2025-01-28
Company data provided by crunchbase