NTT DATA North America · 14 hours ago
Networking Analyst - Smart Hands Support
Yonkers, NY, US
Full-time
Onsite
Entry Level
$60K/yr - $72K/yr
2+ years expNTT DATA is a leading business and technology services provider, seeking a Networking Analyst - Smart Hands Support to join their team. This role involves providing on-site technical support for network infrastructure and hardware installations, ensuring smooth operations and rapid response to issues.
Cloud ComputingConsultingMarketingInformation TechnologyDigital MarketingInformation ServicesIT Management
Responsibilities
Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps)
Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets
Perform routine equipment maintenance, hardware upgrades, and emergency repairs
Power cycling, console access setup, and module disk/power replacements as directed by remote teams
Document work performed, maintain service logs, and update appropriate systems
Respond to ticketing system, update tickets to track information and maintain SLAs
Support inventory management, shipping/receiving, and site readiness tasks
Respond to emergency situations and participate in rotating on-call schedules
Follow safety protocols and adhere to operational procedures and change management policies
Qualification
Required
2+ years of IT experience
Ability to lift 50 lbs
Personal vehicle for travel between sites
Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps)
Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets
Perform routine equipment maintenance, hardware upgrades, and emergency repairs
Power cycling, console access setup, and module disk/power replacements as directed by remote teams
Document work performed, maintain service logs, and update appropriate systems
Respond to ticketing system, update tickets to track information and maintain SLAs
Support inventory management, shipping/receiving, and site readiness tasks
Respond to emergency situations and participate in rotating on-call schedules
Follow safety protocols and adhere to operational procedures and change management policies
This role requires working onsite daily at our client's facility and requires an annual flu shot
We support this client 24/7, so this role could include evenings or weekends
Preferred
High school diploma or trade school training or relevant experience
Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations
Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure
Experience with Visio, testing tools, and interpreting floor plans
Strong written and verbal communication skills
Able to lift 50 lbs., climb ladders, and perform physically demanding tasks
Reliable transportation and a clean, insurable driving record
Fully vaccinated for flu (as required for hospital access)
Basic console access and configuration knowledge
Familiarity with structured cabling (copper/fiber) and environmental monitoring tools
Experience with Service Now or similar ticketing/change management systems
Strong time management, detail-oriented, and able to work independently
Availability for shift work, weekends, holidays, and emergency callouts
CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2026-02-12
Business Wire
2026-02-10
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