State of Indiana · 13 hours ago
Unified Communications Analyst
Indianapolis, IN
Full-time
Onsite
Senior Level
$55K/yr - $55K/yr
5+ years expThe State of Indiana is one of the largest employers in the state, offering a range of opportunities across various agencies. They are seeking a Unified Communications Analyst to track incidents and requests related to Unified Communication and Telecommunication services, coordinate with vendors, and support desktop software applications.
PublishingGovernmentInformation TechnologyInformation ServicesOnline Portals
Responsibilities
Assist with testing during upgrades and new deployments
Assist with deployment of phones during relocation of agency office due to disaster
Place, track, and close requests and incidents with the State's Unified Communication and Telecommunication service providers; requests include, but are not limited to, moves/adds/changes and disconnects for phones, voicemail, desktop software, audio conference bridge, and related services
Manage voicemail and audio conference bridge services
Support Unified Communications desktop software and Outlook addons, support queue management
Troubleshoot and manage moderately complex unified communications issues that may involve UC software
Quote Unified Communications services
Generate customer Unified Communication reports
Work Unified Communication tickets to resolve incidents, requests and provide customer support
Use various vendor online web-enabled portals for requests, incidents, billing and tracking, as well as an in-house expense management system
Provide and update Unified Communication documentation for agency and team record keeping and archive
Required to be available during non-business hours as dictated by Manager or Supervisor
Qualification
Required
Minimum of an Associate's Degree required and a minimum of 5 years' job experience in supporting Unified Communications services
Extensive knowledge of telephony features and systems such as voicemail and audio conferencing
Extensive knowledge of PBX, KTS, Voice over IP (VoIP)
Unified Communication and/or Telecommunication or related certifications required
Very proficient knowledge of Outlook, Email, Word and Excel
Very proficient oral and written communication skills are required
Able to perform essential functions with or without reasonable accommodation
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
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