CommScope · 12 hours ago
Customer Experience Specialist
Catawba, North Carolina, United States
Full-time
Onsite
Mid Level
$53K/yr - $64K/yr
3+ years expCommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. The Customer Experience Specialist will work closely with key customers to complete product orders, assist with product selection, and resolve customer concerns while maintaining strong relationships with clients.
Telecom & CommunicationsHardwareSoftwareMedia and EntertainmentBroadcastingCommunication HardwareCommunications InfrastructureTelecommunications
Responsibilities
Assist with product selection, quote generation, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials
Resolve customer concerns by using company process knowledge
Develop and maintain working relationships with key customers
Qualification
Required
3+ years of sales support, customer service, or related experience
Expertise with MS Office and the ability to learn computer programs easily
Ability to work in the office five days a week (Monday-Friday)
Preferred
SAP exposure
B2B customer support experience
Bachelor's Degree
Experience using formulas, V lookups, pivot tables, charts within Excel
Benefits
Medical, dental, and vision plans
Life and accidental death insurance
A 401(k) plan
Participation in the Company’s Incentive Plan
Eleven paid holidays in a full calendar year
Two weeks of paid vacation (prorated based on start date)
Other leave options
Company
CommScope
CommScope Enterprise Solutions, a division of CommScope, Inc., offers a complete portfolio of network infrastructure solutions that enable
10001+ employees
H1B Sponsorship
CommScope has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (13)
2023 (19)
2022 (23)
2021 (24)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$100M2013-10-25IPO
2009-03-23Debt Financing· $100M
Leadership Team
Charles Cheevers
Chief Technology Officer
Cornel Ciocirlan
CTO EMEA & VP, Global Telco Market Management
Recent News
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