ServiceNow · 12 hours ago
Technical Architect, CRM & Industries Workflow
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Technical Architect, CRM & Industries Workflow will consult with customers on implementing ServiceNow's solutions, ensuring quality delivery and mentoring technical teams while collaborating closely with product teams for new service offerings.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
Responsibilities
Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
Ensure quality of work delivered by technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients
Write/estimate stories, monitor developer’s work, and own overall quality and delivery of development
Lead technical onboarding efforts with new clients to understand their current processes and platform configurations
Deliver any purchased development artifacts, documentation, and knowledge transfer activities
Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues
Mentor developers and technical consultants on technical design standards and best practices
Research technology partner or other vendor solutions in context of client requirements for integration
Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups and partnerships
Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product
Qualification
Required
At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable technologies. Preferably ServiceNow CRM & Industry Workflow Solutions. (Knowledge of other CRM tools is a plus - Salesforce, ServiceNow, Zendesk. Etc. ServiceMax, Pega, etc.)
Minimum of 2 years of experience developing enterprise architectures, technical roadmaps
Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, industry standards, compliance and regulation requirements (Ex. HIPPA, PHI, and PII) typically found in the ecosystem
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Understanding of data classifications and impacts to storage and security requestions for various types
Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design
Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Required ServiceNow Certifications: Certified System Administrator, Certified Application Designer
Required in the first 90 days: Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Field Service Management
Required in first year: Certified Technical Architect (required or must achieve in first year)
Preferred
Preferred additional ServiceNow Certifications: Certified Implementation Specialist – IT Service Management, Certified Implementation Specialist – IT Operations Management, Certified Master Architect
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-13
2026-02-11
Company data provided by crunchbase