Vector Consulting, Inc · 12 hours ago
Desktop Support Specialist
Harrisburg, PA
Contract
Hybrid
Mid Level
$30/hr - $30/hrVector Consulting, Inc. is an IT Talent Acquisition Solutions firm seeking an experienced Desktop Support Analyst for a government client. The role focuses on providing technical desktop support services, including incident management, troubleshooting hardware and software issues, and maintaining network connectivity.
ConsultingInformation Technology
Responsibilities
Providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices
Assisting with video technology in conference rooms when necessary
Researching and recommending modern technologies for performance, reliability, and customization based on customer needs
Assuming varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team
Providing incident management services via remote control when an actual desktop visit is avoidable
Accountable for all technical support of EBR Executive Staff
Qualification
Required
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software
Knowledge of imaging workstations using SCCM
Excellent troubleshooting, problem-solving, and organizational skills
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support, and install
Creating/modifying resource accounts, creating/updating distribution lists, resetting passwords in Active Directory
Knowledge of wireless workstation setup and support
Company
Vector Consulting, Inc
Vector Consulting is an information technology company that provides IT talent acquisition solutions.
Founded in 1990
51-200 employees
H1B Sponsorship
Vector Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Manbir Khurana
Chief Executive Officer
Company data provided by crunchbase