Applied Systems · 4 hours ago
Associate Customer Support Technician - EZLynx
Lewisville, TX
Full-time
Hybrid
Entry Level
$42K/yr - $52K/yr
1+ years expApplied Systems is transforming the insurance industry by building a dedicated team ready to learn and innovate. They are seeking an Associate Customer Support Technician to provide effective customer service and troubleshoot software-related issues in a hybrid work environment.
SoftwareProperty & Casualty InsuranceInsurance
Responsibilities
Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
Triage and troubleshoot problems with customers to understand and document the nature of such problems
Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
A strong, stable, high-quality wired internet connection is required for this role
Qualification
Required
1+ year of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications
A strong, stable, high-quality wired internet connection is required for this role
Preferred
Experience in a real-time customer support center, preferably in a B2B environment, with a strong passion for problem-solving and delivering high levels of customer care
Comfortable interacting with and learning various technology applications, including software, network infrastructure, hardware, and operating systems (gained through work or education), and experienced with case management systems such as Salesforce, Freshdesk, Talkdesk, or Jira
Skilled in planning and managing technical projects with attention to deadlines, with added familiarity with the insurance industry a plus
Benefits
Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday
Company
Applied Systems
Applied Systems is a digital insurance agency that provides software for agency management systems.
1001-5000 employees
H1B Sponsorship
Applied Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2023 (3)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CapitalGStone Point Capital
2018-10-16Series Unknown
2017-09-11Private Equity
2013-11-26Acquired
Leadership Team
Taylor Rhodes
CEO
Recent News
GlobalFinTechSeries
2026-02-04
Life Insurance International
2026-02-04
Life Insurance International
2026-01-11
Company data provided by crunchbase