APR Consulting · 16 hours ago
Patient Services Coordinator
Seattle, WA
Contract
Onsite
Entry Level
$27.16/hr - $27.16/hr
1+ years expAPR Consulting, Inc. is seeking a Patient Services Coordinator to facilitate seamless care delivery for patients in a surgical or non-surgical setting. The role involves acting as a patient advocate, coordinating activities involved in pre-operative planning, and ensuring effective communication among healthcare team members.
Enterprise SoftwareConsultingHuman ResourcesInformation TechnologyCRMSmall and Medium BusinessesStaffing Agency
Hiring Manager
Irhon "Ron" Firme
Responsibilities
Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse
Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure
Facilitate the flow of documents between patient, providers and payers
Communicate with health care team members regarding the status and/or completion of care coordination activities
If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team
Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions
Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient’s care
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages
Provide summary reports to clinic leadership on referral volumes and status (where applicable)
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols and standards of practice in performing duties
Promote the mission of Swedish externally in a positive way. Function as an ambassador for Swedish when interfacing with anyone outside the organization
Demonstrate the Swedish values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times
Consistent use of AIDET system for excellent service
Qualification
Required
1 year of experience in medical/healthcare setting or 2 years in a customer service role
Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion
Preferred
Electronic Medical Records (EMR) experience
Company
APR Consulting
APR Consulting is a nationally recognized, award-winning provider of talent acquisition and workforce solutions, helping organizations simplify, scale, and optimize their operations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Stone
Chief Operating Officer
Recent News
Staffing Industry Analysts
2023-12-24
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