Switch · 9 hours ago
CORE Support Supervisor
LV Metro Area
Full-time
Onsite
Mid, Senior Level
2+ years expSwitch is a company that designs, builds, and operates data centers, focusing on revolutionary innovation and operational excellence. The CORE Support Supervisor role involves leading the daily operations of CORE support, supervising a team, managing incidents, and ensuring service levels are met while driving continuous improvement.
Information Technology & Services
Responsibilities
Supervise daily CORE Support operations and ensure coverage, quality, and timeliness of work
Act as an escalation point for CORE-related incidents, tickets, and customer-impacting events
Lead incident management activities, including initiating and managing bridge calls or chat channels
Review ticket performance and SLA metrics, identify trends, and initiate SLA credit requests when appropriate
Deliver consistent, clear communications to internal stakeholders during incidents and service events
Generate service performance audits for internal and external review as needed
Track incidents, maintenance events, and service data to support trend analysis and reporting
Develop and maintain standard operating procedures and process documentation
Evaluate tools and workflows and drive continuous operational improvements
Coach, train, and mentor CORE Support team members
Maintain accurate records for customer CORE services
Schedule and conduct recurring service assurance reviews with customers
Qualification
Required
2 or more years of experience in a supervisory or team lead role, or equivalent senior technical experience within CORE or network operations
Background in telecommunications or IT operations, including incident management and troubleshooting
Working knowledge of network topologies, circuit types, and service delivery models
Familiarity with Switch CORE products and related data center infrastructure
Experience reviewing SLA performance and operational metrics
Ability to manage schedules, priorities, and on-call rotations
Strong written and verbal communication skills
ITIL Foundation certification required within 6 months of hire
Leadership training required within 12 months of hire
Associate degree in IT, a technical trade, or equivalent combination of education and experience
Preferred
Network+, CCENT, A+, or Security+ certifications preferred, not required
Benefits
Medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs
Flexibility & Remote Opportunities
Career Stability & Growth
Generous Benefits Package
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase