Hemmersbach · 5 hours ago
IT Field Service Technician
Burlington, VT
Full-time
Onsite
Entry, Mid Level
$50K/yr - $55K/yr
2+ years expHemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing on-site technical support to consumer and enterprise clients, installing and troubleshooting various IT equipment while ensuring high-quality customer service.
SoftwareInformation TechnologyInformation ServicesService Industry
Hiring Manager
Laura Olsen
Responsibilities
Providing on-site technical support to consumer and enterprise clients in a timely and efficient manner
Installing, maintaining, and troubleshooting HP servers, data center equipment, printers, and PCs
Delivering high-quality customer service while representing Hemmersbach at client locations
Diagnosing hardware and system issues and ensuring proper resolution within agreed SLAs
Traveling to various client sites, including long-distance locations, depending on business needs
Managing service reports, documentation, and communication with internal support teams
Ensuring compliance with company standards, safety procedures, and client requirements
Qualification
Required
Minimum of 2 – 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects)
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues
Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services
Managing and maintaining inventory of spare parts and equipment and Ability to lift and carry equipment up to 50+ lbs
Willingness to commute long distances between customer sites and must have a valid driver's license
Available to work a rotational 24/7 on-call; scheduled shift
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues
Benefits
Buddy program
Sick leave payments
Unlimited employment contract
Vision Insurance
Onboarding program
Health/ Medical insurance
Internal career development program
Dental insurance
Company
Hemmersbach
Hemmersbach empowers IT industry leaders to offer Device as a Service everywhere.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ralph Koczwara
Founder & CEO
Company data provided by crunchbase