Lumen Solutions Group Inc. · 1 hour ago
Technical Writer
United States
Full-time
Remote
Mid LevelLumen Solutions Group Inc. is seeking a detail-oriented Technical Documentation Specialist with strong experience in writing documentation for software systems. The ideal candidate will create user guides and develop SOPs/process documentation to support system users and business stakeholders.
Information Technology & Services
Responsibilities
Develop and maintain software documentation, user guides, and process manuals
Create and update SOPs aligned with system enhancements and business changes
Work closely with SMEs, developers, and operations teams to gather accurate information
Ensure documentation supports AI-driven and automated workflows where applicable
Maintain consistency, clarity, and usability across all documentation
Qualification
Required
Proven experience writing documentation for software systems
Hands-on experience creating end-user guides and instructional materials
Strong background developing SOPs, workflows, and process documentation
Ability to translate technical concepts into clear, user-friendly documentation
Experience collaborating with technical and business teams
Awareness and understanding of AI concepts
Ability to think through documentation and SOP implications for AI-driven tools
Preferred
Experience writing guidance that could support bots or automated workflows
Experience in the healthcare or insurance ecosystem
Familiarity with claims processing or customer service support environments
Experience documenting automated or workflow-driven systems
Company
Lumen Solutions Group Inc.
Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charanjiv Gadh
Chief Executive Officer
Company data provided by crunchbase