Merge IT · 8 hours ago
Desktop Support Technician
New York, NY
Contract
Onsite
New Grad, Entry Level
$27/hr - $27/hrMerge IT is seeking a Desktop Support Technician to join their enterprise-level client in New York City. The role involves performing a range of technical work activities at customer sites, providing customer service, and coordinating small teams to meet business requirements.
Enterprise SoftwareOutsourcingHuman ResourcesMarketingCRMEnterprise Resource Planning (ERP)Marketing AutomationStaffing Agency
Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Perform a range of technical work activities at customer sites to meet business and customer requirements including but not limited to imaging of PC devices, asset & inventory management and IMAC move support
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements
Document and reports on work completed to ensure compliance with Company and Customer Procedures
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
Provide customer service to internal and external customers to ensure consistent experience
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
Qualification
Required
6+ month contract / extensions and perm conversion are possible, but not guaranteed
Onsite in New York City - 10281
Shift available - 1-11pm ET / Monday - Friday (required)
Occasional OT opportunities available on nights and weekends
Rigorous background check required - Drug test, 20-year criminal, employment verification, fingerprinting, and financial credit check
Strong customer service skills required
Proven experience in an IT Support Service / Desktop Support environment
Able to follow instructions and procedures
Strong communication and customer engagement skills
Solid teamwork and collaboration skills
Ability to be flexible and to adjust priorities if/when needed
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organized approach to work
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds
Preferred
Candidates with Financial Sector experience preferred
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
Company data provided by crunchbase