Emergency University · 19 hours ago
Technical Support Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expEmergency University is seeking a highly motivated and skilled Technical Support Analyst to join their growing team. The role involves providing technical support to clients and end-users, troubleshooting issues, and ensuring a positive customer experience.
EducationPublic SafetyTraining
Responsibilities
Provide technical support to clients and end-users via phone, email, and chat
Troubleshoot and resolve technical issues related to our online training platform and other software applications
Document and track customer support requests and resolutions in our CRM system
Collaborate with our development team to identify and resolve technical issues
Assist with user acceptance testing for new software releases and updates
Train clients and end-users on how to use our online training platform and troubleshoot basic technical issues
Contribute to the development of support materials, such as user guides and FAQs
Stay up-to-date on the latest software releases, updates, and industry trends
Provide excellent customer service and maintain a positive and professional attitude at all times
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in a technical support role
Strong knowledge of software applications and troubleshooting techniques
Experience with CRM systems and ticketing systems
Excellent communication and customer service skills
Ability to work independently and in a team environment
Attention to detail and strong problem-solving skills
Preferred
Knowledge of emergency preparedness and response training is a plus
Benefits
Competitive salary and benefits package
Opportunity for growth and professional development
Company
Emergency University
Emergency University specializes in emergency response training, ERP consultation, technology solutions, and disaster equipment.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase