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Chick-fil-A Corporate Support Center · 13 hours ago

Lead Insights Analyst, Customer & Market Insights

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Chick-fil-A Corporate Support Center is looking for a Lead Insights Analyst for their Customer and Market Insights team. This role is integral in informing marketing decisions by linking customer behavior to business results and requires a passion for using analytic tools to drive insights that influence business decisions.

HospitalityCustomer ServiceFood and BeverageRestaurantsSnack Food

Responsibilities

Serve as analytic liaison between Customer and Market Insights and internal stakeholders in support of innovation in the Customer digital experience

Partner with internal stakeholders to provide analytic input and evaluate performance of various business priorities by identify links between Customer behaviors and business results

Determine methodologies and execute analytical approaches to evaluate business opportunities

Leverage test & learn techniques to understand the impact of innovation to the business and Customer behaviors

Communicate actionable insights through visualizations and storytelling

Manage planned and ad hoc analytic requests and ensure timely delivery of reporting and insights

Qualification

Data analysisSQLData visualizationAdvanced ExcelProject managementQuick learnerUX analytics toolsCollaborationCommunication skillsRelationship building

Required

3+ years of experience

Bachelor's degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fields

Experience partnering well with cross-functional teams, being highly collaborative

Ability to build strong relationships

Strong written and verbal communication skills

Experienced project manager

Quick and versatile learner

Strong analytical skills in hypothesis generation and data identification

Advanced Excel skills

Experience with database queries or programming languages (SQL, Python, or R)

Experience with data visualization (Tableau)

Experience with common UX analytics tools

Ability to convey insights that are clear, compelling, and concise

Preferred

4+ years of experience

Master's degree in a quantitative field

UX experience

Company

Chick-fil-A Corporate Support Center

Glassdoor4.0

At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.

Founded in 1946

Atlanta, Georgia, USA

1001-5000 employees

https://www.chick-fil-a.com/

Funding

Current Stage

Late Stage

Leadership Team

Andrew Cathy

CEO

Brent Ragsdale

Senior Vice President, Chief Financial Officer

Recent News

PR Newswire UK

HoReCa Market to Reach USD 4.15 Trillion by 2032 Driven by Dominance of Single Outlets, Analysis by Maximize Market Research

2026-02-12

Njbiz

Chick-fil-A opens new Glassboro restaurant Feb. 12

2026-02-12

Bizjournals.com Feed (2025-11-12 15:43:17)

Chick-fil-A to open new restaurant in New Albany

2026-02-12

Company data provided by crunchbase