TEKsystems · 18 hours ago
Senior IT Support Engineer
Arlington, VA
Contract
Onsite
Senior Level
$23/hr - $40/hrTEKsystems is a leading provider of business and technology services. They are seeking a Senior IT Support Engineer to provide end-to-end technical support for hardware, software, and network issues while managing onboarding and offboarding processes.
Information Technology
Responsibilities
Provide end-to-end technical support for hardware, software, and network issues across Windows and macOS systems (50/50 split)
Troubleshoot and resolve break-fix incidents, application errors, and email-related problems (Exchange, Outlook, etc.)
Manage onboarding and offboarding processes, including account provisioning, access control, and hardware setup
Deliver support via phone, walk-up, and scheduled desk visits with a focus on responsiveness and empathy
Maintain and optimize workflows in Jira Software and Jira Service Management; contribute to automation and service catalog improvements
Collaborate with teammates to identify recurring issues and implement long-term solutions
Document resolutions and contribute to internal knowledge base articles
Support internal tools and systems with a proactive, customer-first mindset
Qualification
Required
Proven experience in IT support, ideally at a Tier 2 or Tier 3 level
Strong proficiency with Atlassian tools
Comfort working in a mixed Windows/macOS environment
Ability to troubleshoot a wide range of technical issues independently
Excellent communication skills and a service-oriented attitude
Familiarity with imaging tools
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase