Tarrant County · 4 days ago
Lead Application Support Administrator (Techshare)
Tarrant County, TX
Full-time
Onsite
Mid, Senior Level
3+ years expTarrant County is seeking a Lead Application Support Administrator to provide expert-level support for complex application administration requirements. The role involves managing application updates, conducting training, and collaborating with business units to optimize application use.
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Responsibilities
Communicates with end-users and third-party vendors to obtain requirements for major projects and application updates
Leverages expert-level/domain knowledge to design, develop, maintain, and execute testing of new and changed functionality. Documents processes and procedures
Installs, modifies and maintains system tables and configurations based on CoB and/or enterprise-wide customer needs and business requirements
Updates system end-user and training documentation. Conducts and supports end user training as needed
Actively partners with business units to identify improvements that will increase efficiency of the systems and researches and implements application-use optimizations
Provides second-level end-user support for the most complex end-user application administration requests and requirements
Performs configuration management
Conducts statistical reporting to management to aid data-driven management decision-making
Manages interface and associated error logs and applies analytical tools to identify common trends to aid proactive problem resolution
Maintains business process procedures in conjunction with the process owners
Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems
Works closely with vendors to resolve issues and manage deployments
Analyzes and resolves application data problems. Leverages analytical tools to identify and document any trends to drive proactive problem resolution
Provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications
Manages user access rights
Performs all other related duties as required
Qualification
Required
Bachelor's degree or equivalent
Three (3) years of business operations and business-related application experience required
Must have a valid and current driver's license
Extensive and broad-based experience with demonstrated understanding of business applications within a large and diverse enterprise environment or community of business
Strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels
Demonstrable customer service skills and ability to professionally interact with a staff of disparate personalities
Must be able to multi-task and work independently on most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues
Regular attendance is essential
Ability to work independently or as part of a team
Extreme attention to detail is mandatory
Ability to communicate user requirements to both technical and non-technical County staff and vendors
Ability to participate in multiple projects concurrently without loss of quality on any project
Preferred
Prior supervisory experience desired
Certification in IT Infrastructure Library (ITIL) Foundation preferred
Any industry certifications in enterprise resource planning (ERP) systems is a plus
Benefits
Superior health, retirement, and insurance benefits
13 County Holidays
Company
Tarrant County
Tarrant County is a government administered community that ensures public health, safety, employment, and law enforcement services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Russell Scott
Deputy Chief Information Officer
Recent News
Dallas Business Journal
2025-03-16
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2025-03-16
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